Privacy Policy

Last updated: March 12th, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Cowlar Design Studio LLC.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: operating jurisdiction of Cowlar Design Studio LLC.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Cowlar Design Studio LLC, accessible from https://cowlarretailsolutions.com.
  • You or Your means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers (not an exhaustive list) to facilitate Our Service, to help provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how the Service is being used.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our Affiliates, in which case we will ask those Affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: When You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Gift Card Solution Privacy Policy

At Cowlar Design Studio, we are committed to protecting the privacy and security of our user's personal information. This Privacy Policy outlines how we collect, use, and safeguard the data collected through our Gift Card Solution. By using our services, you consent to the practices described in this policy.

Our Gift Card Solution enables businesses to issue, process, and manage gift cards for their customers. The solution allows cashiers to process customer gift cards at point of sale, administrators to issue gift cards through an admin portal, and customers to check their card balances and manage their gift cards.

When customers use our Gift Card Solution, certain information is collected and processed, including gift card numbers, balance information, transaction history, and usage data. This information is securely stored and transmitted using industry-standard encryption protocols. Personal information such as name, email, or phone number may be collected when a customer registers their gift card, redeems value, or checks their balance. This data is used solely for the purpose of providing and improving our Gift Card Solution services.

Our Gift Card Solution employs strict security measures to protect customer data. All sensitive information is encrypted during transmission and storage. We do not share gift card information with third parties except as necessary to provide the service or as required by law. Administrative access to customer data is strictly controlled and monitored to prevent unauthorized access.

WhatsApp Business Messaging Privacy Policy

1. General Information

This Data Privacy Policy informs you about how we collect, process, and use your personal data when you interact with our services. As an independent Tech Provider, we process data on behalf of businesses using our platform for WhatsApp Business API messaging. This policy is subject to the WhatsApp Privacy Policy and Meta Platform Terms.

We act as a data processor for businesses using our platform and do not have direct relationships with WhatsApp users unless specified. If you are a WhatsApp User, please refer to the business with which you are interacting for further details.

2. Data Collection, Processing, and Use

We collect and process the following types of personal data:

  • Partners (businesses using our platform): Company data (e.g., company registration number, address, contact details, financial data), technical integration details.
  • Clients (businesses using WhatsApp Business API through our platform): Company data, financial data, message content, WhatsApp user IDs (phone numbers), metadata (date, time, message status).
  • WhatsApp Users: Phone number, message content, message metadata (e.g., time, status of message), and additional performance messaging data (if applicable), such as conversion type or purchase amount.

3. Purpose of Data Processing

  • Partners & Clients: To fulfill our contractual obligations, such as providing WhatsApp Business API services, integrating systems, and ongoing administration.
  • WhatsApp Users: To facilitate communication between WhatsApp users and businesses and to improve our services by analyzing user behavior, message content, and performance metrics.

4. Data Sharing and Transfers

We may share your personal data with:

  • Service Providers: To facilitate our services, such as cloud storage providers or technical support.
  • Third Countries: We may transfer data to countries outside of the EU/EEA. These transfers will be in compliance with applicable data protection laws (such as the GDPR).

We ensure that all parties to whom we transfer personal data, including sub-processors, comply with data protection laws and contractual obligations for data protection.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. For example, message content may be retained for a maximum of 30 days, after which it is automatically deleted. WhatsApp User data (e.g., phone numbers, metadata) may be retained for a maximum of 3 months to ensure service continuity and troubleshooting.

6. Your Rights

As a data subject, you have the following rights under applicable data protection laws:

  • Right to Information: You can request information on the processing of your personal data.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your data, provided the conditions in the GDPR are met.
  • Right to Restriction: You can request the restriction of the processing of your data under specific conditions.
  • Right to Object: You can object to the processing of your data for legitimate interests or direct marketing purposes.
  • Right to Data Portability: You can request your data in a structured, machine-readable format.

For exercising these rights, please contact our Data Protection Officer (DPO) at info@cds.qa.

7. Incident Reporting

We take all necessary precautions to protect your personal data. In case of any security breach, we will notify you as soon as practicable and cooperate with relevant authorities.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@cds.qa